Our service area is expansive, covering Ottawa as a whole, and most of eastern Ontario. We service Arnprior to Cornwall, Brockville to Hawkesbury, and everywhere in between. If you’re not sure if we service your area, give our office a call today!
Our Most Frequently Asked Questions
We have compiled a list of questions our clients have asked over the years.
If your question isn’t listed or answered here, please don’t hesitate to contact us via telephone or the email form above.
To ensure the accuracy of your order and account information (order tracking, active listings, panel inventory) all orders must be entered directly into the Customer Portal by you.
Yes! However, if the sign has already been installed a standard installation charge would apply.
We install Mondays to Fridays. If your order is received before noon, it will be done the next business day. Please keep in mind weekends and Holidays do not count as business days!
When your order is received, an email will be sent to the email address on file for your account. You will also note on your Customer Portal Page a section called “Current Installs”. This section is updated in real time and will reflect the status of your order the moment it is placed and scheduled for install.
There are 3 ways to know when your order is complete:
- For new listings a text message with an image of the sign installation will be sent to the phone number on file for your account.
- An email confirmation will be sent to the email address on file for your account.
- You can also login to your Customer Portal which is updated in real time. There you will find “Current Installs” your order status updated from “Received” to “Scheduled For Completion” to “Complete” as your order flows through the system. The same goes for service requests.
A standard real estate sign, installed at a home address, does not require a permit.
However, if a second sign is requested and installed off premises, or if a sign is ordered for a housing complex, condo, etc., the real estate company/agent is responsible for obtaining permission to install the sign in the desired location, prior to sending us the sign request.
The real estate company / agent is responsible for letting us know if underground sprinkler, invisible fences, utilities, or cables of any sort are present on the property.
In addition, the agent is responsible for marking the property where it is safe to install the signpost. If damage occurs to any of the aforementioned that we were not notified of, Sign Service Butler is not responsible for the damage or repair.
If there are special instructions on the service request that state that a marker will be present, and it is not, our installer will use their best judgment for sign location. This is done to avoid delays and extra charges as a result of additional service requests. However, if the location needs to be moved, a new install charge will apply to move to a different location.
Our installations do not require any digging: our special ground peg go directly in the ground between 10” to 12” deep.
Sign Removal / Missing Post
If a post is missing or damaged and needs to be reinstalled, we do charge a new installation fee to reinstall it, and depending on damage, there may be a maintenance fee or replacement fee.
If the post is missing at the time of removal, there is a missing post fee of $125.00 (white posts) $150.00 (coloured) If the post is recovered at a later time, we will credit your account.
Special Service Request
In the Customer Portal, please enter all special instructions in the Comments field at the bottom of your Service Request Form. Please provide as much detail as possible.
Yes and No! We will make every effort to comply with your request for service on a specific day, but it is not possible for us to allocate a specific time.
All communication with the homeowner must remain between the agent and the homeowner. Please tell the homeowner that service will be completed within two business days from the day the order was submitted.
Yes! The best way to ensure proper placement is by marking the spot where the post should be installed. The area can be marked with a wooden stake and ribbon, marker flags, etc.
If we arrive for installation and no marker is present, we will use our best judgement for the location. This is done to avoid delays and extra charges as a result of additional service requests. However, if the location needs to be moved, a new installation charge will apply to move to a different location.
Installation of agents personal panels at the time of post install, will be done at no additional charge, provided we have your panels on hand.
If we do not have your panels, arrangements can be made and may incur additional expense.
Installation of signs riders, at the time of post install, will be done at no additional charge, provided we have your riders on hand.
If we do not have your riders, arrangements can be made and may incur additional expense.
Yes, we can install your lockbox, or you can rent one of ours. See our Real Estate Lockbox Rental Services page for more information.
When your riders and panels are not being used, we will store them for you at no additional charge. You can login to your account at any time 24/7 to check the status of your inventory.
We will place the post in your desired location as long as the information is provided at the time-of-service request. However, if there are no special instructions, we will use our best judgment on post placement.
If you do not agree with the location, there is a new install charge to go back and move it.
We guarantee our installations will last the full term of your listing. However, mother nature does create conditions beyond our control (i.e. flash thaws in the spring, massive amounts of rain that may cause ground conditions to be less favorable to a signpost).
If the sign post leans or fall within the first 15 days, we will reinstall at no charge. Otherwise, there is a service charge to repair or reinstall the affected post.